Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@iunhide.com. Please do not send any items back before receiving return instructions from us.

If your return is approved, we’ll provide you with the return instructions and the appropriate return address. The return address may vary depending on the item and fulfillment location.

For returns that are not related to a defective, damaged, incorrect, or faulty item, the customer is responsible for the return shipping costs.

A 15% restocking fee may be deducted from the refund for eligible returns.

Items returned without first requesting a return may not be accepted.

You can always contact us for any return question at info@iunhide.com.

Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If an item is defective, damaged, or incorrect due to an error on our part or during fulfillment, please contact us before returning the item. We will provide instructions for resolving the issue, including return shipping arrangements when applicable.

Exceptions / non-returnable items
Certain items may not be eligible for return due to their nature or applicable restrictions. These may include personalized or custom-made products, items that cannot be resold for hygiene or safety reasons, and other products specifically identified as non-returnable at the time of purchase.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges
We currently do not offer direct exchanges. The fastest way to get the item you want is to return the original item, if eligible, and place a new order after your return has been approved.

Order Cancellations
Orders may be canceled within 1 hour of being placed.

After the 1-hour cancellation period, an order may already have been processed for fulfillment and cancellation may no longer be possible. If an order has already been processed or shipped, you may instead request a return in accordance with this Return & Refund Policy.

 

European Union 14 day cooling off period
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days after receiving your order, without providing a reason, subject to applicable legal exceptions.

To exercise this right, please contact us at info@iunhide.com within the 14-day period. We will provide you with the applicable return instructions and return address.

Unless otherwise required by applicable law, you are responsible for the direct cost of returning the goods. The goods should be returned without undue delay and in accordance with the applicable legal requirements.

Upon a valid withdrawal, we will refund the payments received from you, including the cost of standard delivery. Any additional cost resulting from your choice of a more expensive delivery method than the least expensive standard delivery option will not be refunded.

We may withhold the refund until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

The 15% restocking fee stated in our general return policy does not apply where a customer is exercising a statutory right of withdrawal under applicable EU law. If the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics, and functioning, we reserve the right to seek compensation for such diminished value where permitted by applicable law.

Certain statutory exceptions to the right of withdrawal may apply, including for certain personalized, perishable, sealed hygiene-sensitive, or otherwise legally exempt products.

Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the applicable refund amount will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@iunhide.com.