Shipping policy
Thank you for shopping with iUnHide LLC. We aim to provide a smooth and reliable shipping experience for every order.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Processing times may occasionally take longer due to order volume, supplier availability, holidays, or other circumstances beyond our control.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
2. Shipping Times
Estimated delivery times vary depending on the product, shipping method, destination, and fulfillment location.
For orders shipped within the United States, estimated delivery times are generally 5–12 business days after the order has been processed.
These timeframes are estimates only and are not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, weather conditions, holidays, supplier or fulfillment delays, customs processing, or other circumstances beyond our control.
The applicable shipping options, costs, and available delivery estimates will be displayed at checkout before you complete your purchase.
3. Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout based on the available shipping method, destination, and order details.
From time to time, iUnHide may offer promotional free-shipping options. Any applicable free-shipping offer and its conditions will be clearly stated on our website or at checkout.
4. Order Tracking
When tracking information is available, it will be provided to you by email after your order has been shipped.
Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.
5. Multiple Items in One Order
If your order contains multiple products, your items may be shipped separately. This may occur because products can be fulfilled from different suppliers, warehouses, or fulfillment locations.
As a result, you may receive multiple packages and separate tracking information for the same order.
6. Delayed, Lost, or Damaged Shipments
While we work with our fulfillment partners and shipping carriers to ensure timely delivery, iUnHide cannot guarantee that shipments will arrive within the estimated delivery timeframe.
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us at info@iunhide.com with your order number and relevant details. We will review the situation and, where appropriate, work with the relevant shipping carrier or fulfillment partner to resolve the issue.
Please contact us as soon as reasonably possible after noticing a problem with your shipment.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order cannot be delivered because of an incorrect, incomplete, or invalid shipping address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.
If you notice an error in your shipping information after placing an order, please contact us at info@iunhide.com as soon as possible. We will try to assist you, but we cannot guarantee that shipping information can be changed after an order has entered processing or been shipped.
8. International Orders
iUnHide may offer shipping to destinations outside the United States for certain products.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing may also cause additional delays that are outside our control.
9. Shipping Restrictions
Some products may not be available for shipment to certain destinations due to supplier restrictions, carrier limitations, applicable laws, or other logistical considerations.
If a shipping option is available for your destination, the available options and applicable costs will generally be shown at checkout.
10. Contact Us
If you have any questions or concerns regarding your order or shipment, please contact us:
iUnHide LLC
Email: info@iunhide.com
We will be happy to assist you with your shipping-related questions.